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Who we are
Our website address is: https://thehotpod.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Delivery Locations
We currently only ship within the United Kingdom. We do not offer international shipping at this time.
Shipping Costs
- Free UK Standard Delivery on all flat-packed orders.
Estimated Delivery Times
All orders are processed and dispatched within 10 weeks (excluding bank holidays).
Standard UK Delivery (pallet delivery)
- Estimated delivery: 2-5 business days after dispatch.
- Tracking may be available depending on the courier service used.
- This is a kerbside delivery service therefore, you will need to make arrangements to move this pallet once delivered. Delivery drivers are unable to enter your residence or property.
Please note that delivery times are estimates and may be affected by external factors such as courier delays, peak seasons, or weather conditions.
Order Processing Times
- Orders placed before 12:00 PM (GMT) will be processed on the same business day.
- Orders placed after 12:00 PM (GMT) or on weekends/bank holidays will be processed on the next business day.
You will receive an email confirmation with your order details and tracking information (if applicable) once your order has been dispatched.
Missed, Lost, or Delayed Deliveries
We are not responsible for delivery delays caused by:
- Incorrect shipping information provided by the customer.
- Courier service disruptions.
- Weather conditions or peak-season demand.
If your order has not arrived within the estimated delivery time, please allow an additional 2-3 business days before
contacting us. If your package is still missing, please email us at hello@thehotpod.com with your order number, and we will investigate.
Failed Deliveries & Returns to Sender
If a delivery attempt is unsuccessful and the package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-delivery. Redelivery charges or additional shipping fees may apply.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Provide photos of the item and packaging so we can resolve the issue as quickly as possible.
Email us at hello@thehotpod.com with:
- Your order number
- Photos of the damaged or incorrect item
- A description of the issue
A member of our team can then investigate this for you.
Contact Us
If you have any questions about our shipping policy, feel free to contact us:
Email: hello@thehotpod.com
Address: Unit 6, Five Oaks Business Park, Geddinge Lane, Wootton, Canterbury, Kent, England, CT4 6RY
These terms, together with any documents referred to within,
set out the terms under which products are sold through this website. Please
read these terms carefully and ensure that you understand them. Any orders
placed will be subject to these terms and you will be deemed to have accepted
them if you place an order.
“We/Us/Our” means The Hot Pod Limited (company number 15955223)
of registered office Unit 6 Five Oaks Business Park, Geddinge, Wootton,
Canterbury, Kent, CT4 6RY.
“You/Your” refers to any customer who purchases products
through this website.
We may amend these terms at any time, without notice.
Products, Pricing and Availability
We make all reasonable efforts to ensure that all descriptions and graphical representations of products correspond to the actual products. Please note, however:
Images of products are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product (or packaging of the product) sold due to differences in computer displays and lighting conditions;
We cannot guarantee that products will always be available;
We make all reasonable efforts to ensure that all prices shown on Our website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary;
All prices are checked by Us before We accept your order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase the products at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If We do not receive a response from you within 7 days, We will treat your order as cancelled;
All prices on Our website do not have VAT. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment;
Orders – How Contracts Are Formed
Our website will guide you through the ordering process. Before submitting your order you will be given the opportunity to review and amend it. Please ensure that you have checked your order carefully before submitting it;
If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order;
Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your order does not mean that we have accepted it. Our acceptance is indicated by Us sending you confirmation by email. Only once We have sent you such confirmation will there be a legally binding contract between Us and you;
In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible. Any refunds will be made using the same payment method that you used when ordering the products.
Payment
Payment for products and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your order will not be dispatched until payment has been processed.
Delivery, Risk and Ownership
All deliveries are made by third party couriers, who have different delivery timescales and rules for what will happen if they cannot deliver your order. You will be advised of these either during the ordering process or by the third party courier directly. Please note though that all dates are for guidance only and we can not accept liability for any delays caused by the third party courier or other events outside of Our control.
Delivery shall be deemed complete and the responsibility for the products will pass to you once the products have been delivered to the address you have provided.
Faulty, Damaged or Incorrect Products
By law, We must provide products that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined. If any products you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) products, please click here as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your rights are as follows:
Beginning on the day that you receive your order you have 30 calendar days to reject the products and to receive a full refund if they do not conform as stated above;
If you do not wish to reject the products, or if the 30 calendar day rejection period has expired, you may request a repair of the products or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant
inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full
refund. If you request a repair or replacement during the 30 calendar day period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired products. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days;
If, after a repair or replacement, the products still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the products at a reduced price, or to reject them in exchange for a refund;
If you exercise the final right to reject the products more than six months after you have received the products (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Products;
Please be aware that after six months have passed since you received the products, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery;
Please note that you will not be eligible to claim under this paragraph if We informed you of the fault(s), damage or other problems with the products before you purchased them (and it is because of the same issue that you now wish to return them);
Please note that you are not able to claim under this paragraph if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return products to Us under this paragraph merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off period within which you can return products for this reason. Please refer to paragraph "Cancelling and Returning Products if You Change Your Mind" for more details;
To return products to Us for any reason under this paragraph please click here. We will be fully responsible for the costs of returning products under this paragraph;
Refunds (whether full or partial, including reductions in price) under this paragraph will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund;
Any and all refunds issued under this paragraph will include all delivery costs paid by you when the products were originally purchased;
Refunds under this paragraph will be made using the same payment method that you used when ordering the products;
We may as a gesture of goodwill from time to time, agree to refund or replace products even though we are not legally obliged to do so. In which case, such refund or repair will be without prejudice and will not imply any additional contractual rights to You or any other customers for future purchases
Cancelling and Returning Products if You Change Your Mind
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your sauna if purchased online or by phone. This is known as the cooling-off period, and applies to flat-packed sauna orders intended for domestic, non-commercial use.
If you choose to assemble the sauna yourself, your right to return may still apply, but we reserve the right to deduct from your refund for any loss in value caused by damage, missing parts, or signs of use.
If you book our Professional Installation Service, and confirm that you'd like the service to begin within your 14-day cooling-off period, you will be asked to agree that:
- You consent to the service starting within your cancellation period.
- You understand your right to cancel is lost once the assembly has been completed.
This is a standard legal requirement and will be clearly stated in your booking confirmation.
To return your order under this paragraph, Saunas must be unused, in resalable condition, and returned in their original packaging.
All parts, fixings, and accessories must be included.
Returns must be arranged and paid for by the customer.
A restocking or handling fee may apply in certain cases.
Examples of Non-Returnable Situations:
- Fully or partially assembled saunas.
- Saunas damaged through incorrect assembly.
- Customised or personalised orders (e.g. engraved elements, bespoke modifications).
- Any installation services already carried out.
To request a cancellation or discuss a return, please email us at hello@thehotpod.com within 14 days of receiving your order. Include your order number, reason for return, and any relevant photos if the item is damaged or incorrect.
Our Liability to Consumers
We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these terms or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable. Any liability we do have will be limited to the cost of the product from which the liability arises;
We only supply products for domestic and private use by consumers. We make no warranty or representation that the products are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for
any loss of profit, loss of business, interruption to business, or for any loss of business opportunity;
Nothing in these terms seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control;
If the event outside of Our control continues for more than 6 months We will cancel the contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 1 month of the date on which the Contract is cancelled;
If an event outside of Our control occurs and continues for more than 6 months and you wish to cancel the contract as a result, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 1 month of the date on which the contract is cancelled.
How We Use Your Personal Information (Data Protection)
All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and the Privacy and Electronic Communications and your rights under those Acts.
We may use your personal information to:
Provide Our products and services to you;
Process your order (including payment) for the products; and
Inform you of new products and/or services available from Us. You may request that We stop sending you this information at any time by emailing us at hello@thehotpod.com.
We will pass your details on to third parties such as couriers in order to fulfil your contract with us but we will not pass on your personal information to any third parties for marketing purposes without first obtaining your express permission.
Please visit our Privacy Notice page for full details of how we process, store and use your personal data.
Other Important Terms
We may transfer (assign) Our obligations and rights under these terms to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these terms will not be affected and Our obligations under these terms will be transferred to the third party who will remain bound by them;
You may not transfer (assign) your rights under these terms without Our express written permission;
If any of the provisions of these terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these terms and the remainder of these terms shall be valid and enforceable;
We may revise these terms from time to time. If We change these terms as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.
Law and Jurisdiction
These terms and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law;
If you are a consumer, any disputes concerning these terms, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England regardless of your residency.
Promotions, special offers, loyalty programmes & competitions
Sales, promotions, reductions and special offers cannot be applied retrospectively to previous orders. Coupon codes are not valid for sale items and customers can only use one coupon code per order. All promotions are subject to available stock. We reserve the right to amend, remove or otherwise change any promotion.
Free gift promotions
Free gift promotions are restricted to one gift per order. The free gift is non-returnable and is provided ‘as-is’. If you wish to return your original purchased item you must return this along with the free gift. Both the original purchased item and the free gift must be unused.
Personalised products
Any product that has been personalised are non-refundable and final products. Due to the personalised nature of these products we are unable to offer a refund if the product is not to your liking or you have changed your mind or entered the wrong text. If you have made an error We cannot re-work the item or re-use it and therefore cannot offer a refund or credit.